how to delete account? and how to reverse invoices when there was a no show


first of all, I want to know how to reverse 2 invoices that I received. I did not get any guest and they send me an invoice. I forgot to do the no show because of the whole lockdown in my country.


Also this is the reason why I want to cancel my account.

Because when people do not pay before then they just reserve and never show up.

BrookAve 3 years ago



First use message system to notify of no show adjustments.


Secondly once that is rectified, then follow 'end my partnership ' procedure.


You can find that under search


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Sharonpowney 3 years ago

Not sure why you didn't make as No Show when you knew you should.  But either way you have posted this on the partner forum so we are not able to help resolve this.  You need to email the Finance team using the Inbox icon on Extranet.  If you are able to change so that booking.com processes your payments then that makes life easier and you don't get no shows who you can't get payment from.