How do I decline a booking?

Hi . Today at last moment, client order the room.but he don’t like and don’t stay there.what must I do ? How can I decline this order? 

Profile picture for user sharonpowney.hotmail.co.uk s
Sharonpowney 3 years ago

You can Request a cancellation, this goes to the guest who has to process it.  You cannot cancel a room yourself.  You need to get this done otherwise you will be charged commission.