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How do I decline a booking?


Hi . Today at last moment, client order the room.but he don’t like and don’t stay there.what must I do ? How can I decline this order? 


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Sharonpowney 4 years ago

You can Request a cancellation, this goes to the guest who has to process it.  You cannot cancel a room yourself.  You need to get this done otherwise you will be charged commission.