How do I know if a guest has paid?

We have a 50% prepayment policy but nothing shows on the guest's booking.  How do I know if he has paid booking.com direct - nothing shows up in paypal accounts or our bank account.


The guest's credit card details are not available until 5 days time.  The booking is for 3 weeks time.

BrookAve 3 years ago


Hi Lee


Thats not how it works by default if you have not signed up for one of these:

  1. BdC Online Payments
  2. Payments By Booking


By default its pay on arrival check-in date.

If you have set policies > prepayment = true, then you also need to be able to take that 50% directly from the guest , just like deposits.


BdC will not take deposits for you.


BdC Online payments provides multiple pay methods to the guest to pay BdC.


BdC then generates a VCC attaches it to your reservation details page, but not active until one day after the check-in date.




Payments by BdC is where they do it all for you, and then just pay you weekly or once a month.



Check out Solutions above on top to see more details on these




Note on the reservation details page near top half you will see the payment status.


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards


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