How to get a guest out of your property.

Hi all! I had a last minute booking yesterday. Check out is 10am and she asked if she can stay for another night, assuring me she will pay soon. It is now 3pm and I have still not received payment and she will not leave. I don't know what to do. Booking.com have sent her an email about booking for the night but it seems to be in her hands not mine. If she doesn't book, how do I get her out?

BrookAve 3 years ago



Hi Lianne


  1. Extensions should be prepaid in cash or a digital method as soon as 10 am comes for checkout.
  2. Do not entertain - ' oh i will pay you later'
  3. At that point they are told leave the room and leave their luggage at reception , until they go get funds or make card payment etc.
  4. They loose their right to the room at 10am regardless.
  5. As a tactic send in the cleaners with their key and they can disturb her enough to pack and get out, lol, be creative with it.


What type of listing is it? we cant see it as you have not added the link to your partner profile, please do so.


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.



 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards