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How to get paid?!?

Hi There!

 

I'm a long time VRBO and AirBNB user - trying to add booking.com to my list of places to find VR guests - but I am struggling with the payment paradigm here.

 

First of all - I have a house in Costa Rica and also one in the US, which I rent.

 

I got my first booking for the Costa Rica house (yay!), but I don't know how to get paid :(  I am used to VRBO or AirBNB transferring by ACH or Wire to my bank, and when I contacted BdC, they said there's no bank transfer option "in your region."  When I go to the actual booking on BdC, the CC info shows a message that says "you're not allowed to see the CC information"

 

How to other VR owners (not hotels or other larger outfits) get paid here?

 

Unfortunately, if I can't figure something "easy" out here, I think I will need to cancel this booking and close the listings - which is a shame, because I spent a good deal of energy setting them up!

 

Thanks in advance for your advice - Booking.com help site feels like total garbage on this topic, is unclear and unhelpful :(


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BrookAve 1 year ago

 

 

  • defaults to you collect from guest, so that means,
  • have at it with anything you want to use as prepayment,
  • but define it int othe message template - NEW RESERVATION
  • set a time limit also so when messers and potential no shows fail to prepay, you ca nclick Request Cancel then option 1.
  • call partner support to then expedite.

 

 



 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides


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Shamir Colloff 1 year ago

Thank you @BrookAve!  To make sure I got i right - when I get a booking here, I message the guest (or setup a template + rule to do it) saying something like "thanks for your booking - to confirm it, please send the *total amount* to me via paypal at XXX@YYY.com, or by Venmo at @MyName, within 7 days."

 

And if I don't get paid, then I contact support as you described and ask for a cancellation for non-payment?

 

How long to you generally give guests to pay?

 

Thanks!