How to get payments

I am currently using Booking.com as my primary reservation site.I frequently get bookings and cancellations through your site.I have already put no show to some guests who have not arrived in my hotel and as per that it has been shown that I am entitled for some no show income through the guests' credit cards.I have been already informed that I have to pay some invoices regarding the above mentioned no show guests.Therefore I wanna know how to get that money I have received as no show fee.Please inform me ASAP.


BrookAve 3 years ago



Hi Polhena Sea View


Ring BdC Support as this is not the support team, just partners.

Extranet > Inbox> Booking Messages , contact options (phone & message)


Kind Regards