Now you are set up you may need to get the booking.com help team to do it for you. Rather than doing Cash have you thought about Payments by booking.com. When I did cash I got lots of No shows and late cancellations and no way of collecting the money.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Now you are set up you may need to get the booking.com help team to do it for you. Rather than doing Cash have you thought about Payments by booking.com. When I did cash I got lots of No shows and late cancellations and no way of collecting the money.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Hi ABUBAKER
If you really want this, and you are new and have not setup any PbB (Payments by Booking) , you already default to this.
i.e. on arrival guest will have to pay you directly.
If you enable prepay in policies this should then show VCC info in the Reservation Details page.
For this you will need a payment gateway provider such as :
Note : Some require you to request Virtual Terminal for remote pay.
With the new SCA payments standard now soon coming into effect worldwide, some of this may change slightly.
But there will be more on that later.
Kind Regards
PS: your partner profile is incomplete, missing your listing URL, please add it as it can at time greatly help us help you on occasion.
Guide : How & Why Add your Listing to your Partner Community Profile
BdC Support Team : Dedicated Partner Contact Options - Visual Guide