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How to take payments direct from the guests

Hi, I'm a brand new host here who has a holiday home in Australia. I have two reservations so far set up for Booking.com to take payments direct but I want to change this for future reservations as I have heard stories of hosts not receiving payment and owed thousands of dollars. 

I can't work out how I change the way payments are taken from guests and what options I have to take them payments directly. I do not want cash on arrival but need to take payment before arrival. I'm hoping the experienced community here can assist please. Thank you.


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BrookAve 2 years ago

 

simply any way you want that does not involve BdC as a middleman, and just state them into the New Reservation template

 

  • method(s)
  • time limit(s)
  • how to 

 

"When you fail to meet the time limit to prepay, your reservation is void, cancelled."

add that in too.

 

 

 

 

 

 

 



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

 

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Kerrie Demunk 2 years ago

Thank you BrookAve! I phoned support and they will be calling me back to ascertain if I am eligible to take direct payments. Can I ask what methods are available for me? I want payment before arrival as it is a holiday home and I often do not meet guests. Is Stripe an option or PayPal or payment into my account ..as long as BDB agree?

Kind regards

Kerrie

Profile picture for user info.greenharborpatong.com f
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fluff 2 years ago

You can receive payment by any means available to you.

1) Talk to your bank, will they supply you with an EDC (card machine) that can take off-line payments (customer inserts card details with booking and you process payment as per your policy, without the physical card).

2) Bank transfer, state in your policy that you expect a transfer to your bank within X days of booking or Z days before arrival. Without the transfer their booking will be voided.

3) Third party credit card processing companies for off line payments, depending on what is available in your country/region.

4) Paypal

5) Phone app payment methods using QR codes generated from your end.

6) Others?

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Kerrie Demunk 2 years ago

Thank you 'Fluff'! I would like to offer my guests a full refund if they need to cancel due to Covid lock- down. I'm presuming I can create a new cancellation policy to state this? Do you know if Booking.com will still take a fee? I am so appreciative of the responses I have received from you and 'BrookAve'!

Profile picture for user info.greenharborpatong.com f
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fluff 2 years ago

Depending on the system for advance payment you use, be aware that there may be unrefundable processing fees involved.

Check to be sure, if present make this clear to your guests.

The guest requests a free cancellation with BDC (if the guest contacts you first directly, send them back to BDC), they in turn contact you to confirm or reject. If you confirm then BDC will tell the guest that you will be refunding, as should you, and BDC will not charge you a commission fee.

Keep this process inside the BDC system or problems may arise.

When your BDC invoice arrives check the statement to be sure the cancelled booking has not been charged, if it has you then "contest" that entry on the statement before paying the revised invoice.