How to view Virtual Credit Card details
Hi, I have had a guest that payed through Booking.com, but as I try to follow the instruction video where it is explained how to access the details for the virtual credit card where the guest payment is deposited I am unable to complete the last step, as the "View credit card details" button is dimmed down and inactive.
I get an error/information message that says "You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."
The thing is that the guest has already left and the arrival date has passed.
I find no explanations to why the button is inactive. Could someone please help me shed a light on this.
Do you see this in the reservation?
If so, you must see this part:
If not, you must contact BDC via the extranet to clarify this.
Zsolt - www.thuild.com
Thank´s for your answer Zsolt,
I can see "view credit card details" but when I click on it I get a meggage that says ""You aren't able to view these credit card details at the moment but we'd like to reassure you that they've been checked. You'll be able to view these details if the guest is a no-show or the reservation is canceled."
We had a guest check out today & I am having the same issue. The guest paid online, I can see there is a 'Virtual credit card' but I am unable to access this to take payment. The pop up states I can only access it in the case of a cancellation or no show, which this person wasn't.
I have the same problem. Any suggestion please??
I have the exact same problem and when I called booking.com i was on the phone for more than 30 minutes and they couldnt help me so now what do i do to get my payment?
What are you doing replying to an ancient 12++ month old topic
Instead make your own .
and FYI ,you cannot post action requests on the Partner Hub, you must open a case with Bdc Partner Support instead. No one here can assist with action queries.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us