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I am getting charged for a booking that never actually happened

Hello ! 

Today I receive a charge about a booking that never actually happened , my hostel is closed as many around the world. How can I dispute that ? 


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Sharonpowney 3 years ago

did you cancel the booking?  Your charges are based on what is in the system so if you didn't cancel it how do booking.com know it didn't happen. You need to keep it up to date.

You have posted this on the partner forum so we cannot help resolve this.  Contact booking.com help team using Inbox icon on Extranet for the Finance team or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

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Rodrigo Morales 3 years ago

I understand , but booking can also help in this cases and verify if the commission charge applies or not. 

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Sharonpowney 3 years ago

Rodrigo - if you had fully read my message you would have seen I had explained how to contact the help team.