I can't get the payment details like i used to off of someone who has paid online with a virtual credit card


I used to be able to go onto the pulse app and take all credit card details off of people who had paid or put there details online. Recently i have not been able to access the virtual payment details, it just says the guest has paid online but doesn't let me access them.

best regards


BrookAve 2 years ago


Hi James


on the extranet (full fat client  on a PC on a web browser), when you click on their details page, you will see partial info, until day 2 of their stay or earlier if it is prepaid and they cancel.





contact partner support, see 3 methods below.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox