I have been charged commission on a cancelled booking. The guest cancelled, I said that we would waive any charges but you have charged me £41.00 for this booking. We are CLOSED & are not allowed to open for guests.

*** ***
16 Apr 202118 Apr 2021018Cancelled
£228
£228
£41.04

Chargeable

We can't charge we have been CLOSED by the Government!

Alison Rees 2 years ago

I have the same problem from 2020....they still refuse to refund me the commission that they have taken...over €200

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I have been charged commission on a cancelled booking. The guest cancelled, I said that we would waive any charges but you have charged me £41.00 for this booking. We are CLOSED & are not allowed to open for guests.

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