I have a last minute booking and they have asked for invoice I have told them that they can get invoice from booking.com as they have paid you. They now want to cancel because of this
Customer needs invoice and have paid through your platform. They now want to cancel because we cannot supply them with invoice. They are due to arrive today
Welcome to partner hub, addressing only partners.
I see some misinformation.
I think I have covered everything.
Cancelling the booking as a Partner (my standard process)
Not there is a period you can t do this , 48 h prior to check in and on or after it.
You then need to message BdC Support with the reference and request cancelation and refund if they prepaid to BdC.
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