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I HAVE RETURNING GUESTS

LAST YEAR THEY BOOKED FOR AN UNDER 2 FREE BUT TURNED UP WITH 2KIDS 

THIS  YEAR THEY HAVE BOOKED  FOR TWO ADULTS BUT OBVIOUSLY IM AWARE TWO KIDS ARE COMING. IVE CONTCTED BOOKING ,COM AND THEY EMAILED ASKING IF CHILDREN WERE COMING SO THEY INCLUSED A 6 YEAR OLD AN A 2 YEAR OLD. I KNOW THE SECOND CHILD IS OVER 2 WHAT CAN i DO????


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BrookAve 2 years ago

 

A returning guest is something money cant buy, I would leave them be.

As word of mouth is a great , free marketing tool.

 

So look after them and be nice about it.

 

 

 

Kind Regards