To dispute commission amount you need to click on Finance - Reservation statements.
Under the Dispute commission amount, tick the box for the reservation(s) you want to dispute – a blue Dispute reservations button will appear
Click it, enter the actual amount of revenue you received, choose a reason for the dispute, and write a message explaining the situation
Then click Send dispute
You'll receive an update on the status of the dispute in your Extranet inbox within 48 hours.
Hiya, So I have had a double booking and the guest who booked through Booking.com has requested to cancel. Booking.com have asked me if I wish to waive the fees
Hello, So, I have 2 situations: 1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only
Hello!
To dispute commission amount you need to click on Finance - Reservation statements.
Under the Dispute commission amount, tick the box for the reservation(s) you want to dispute – a blue Dispute reservations button will appear
Click it, enter the actual amount of revenue you received, choose a reason for the dispute, and write a message explaining the situation
Then click Send dispute
You'll receive an update on the status of the dispute in your Extranet inbox within 48 hours.
Hope this will help! Kind regards