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1
I need to ask you for the guest that don't come?
In the moment the guest don't come we charge the reservation for one night but I don't understand how the money goes to our account?
In the moment the guest don't come we charge the reservation for one night but I don't understand how the money goes to our account?
You have posted this on the partner forum so we cannot help with this as it will depend on your payment process and policies.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give help team a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us