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I returned B.com overpayment 57 days ago, they are ignoring me

As you all know, Booking.com created a pretty big problems with overpayments this summer. 

I have followed their instructions and sent them money back via bank transfer 57 days ago. I have contacted them +10 times since then about this problem.

I still haven't received any answer or reply to phone calls or messages. They are completely ignoring me and still owe me nice sum of money, because they have blocked my payouts until I ''return'' their overpayment (as I sad, that was done 57 days ago). 

I understand Partner Hub is also useless, but I am very frustrated so I need a place to vent. 

 


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Loretta Kostecka 1 year ago

You and me.  I was overpayed and a message came up saying I do not need to do anything as the overpayment will be taken out of my next payout.  

Since then - end of August - I have not had any payouts despite lots of guests staying.  I have created lots of 'tickets' and have the usual flat response of my issue being sent to relevant dept.  I then hear nothing and the whole process starts again and again.

I honestly dont know what to do - my bills will be going unpaid as this is my main source of income.

 

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Meri Vujnović 1 year ago

I am really sorry to hear that. 
Amount of problems that Booking is able to create is unbelievable. 
Since I can't create a bill (receipt) for the double payment from Booking, I also have ongoing problems with our local Tax office. 
This problems with Booking are really starting to affect me and make me depressed. 


Thankfully, Airbnb is working without issues for me and I don't know if I will reopen my listings on Booking... they are torturing us year after year, but this is their worst yet. 


I will post here if I ever get any new information about this problem, but my hopes are pretty low right now. 

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Meri Vujnović 1 year ago

After two months, I finally received a message from Booking and it even makes some sense. 
Problem is still not solved, but at least they confirmed that they have received the money I have returned to them. 



But they still owe me money and it still says that the payouts are blocked. 



So we are far away from total resolution, but at this speed, problem might even get solved by next summer. 

 

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Loretta Kostecka 1 year ago

This is no way to run a business,  Shocking - no apology, nothing.  They dont seem to understand that that for some it is a living and bills have to be paid. I am writing to them every day and and not stopping until I get a human to contact me.

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Meri Vujnović 1 year ago

After months and months of torture, this seems to be finally over. We have received our final payment. 


Of course, no explanation and no apologies from Booking. Will they offer a reduced provision for doing their job so bad? Doubt it. 
 


This year has been another horrible experience with Booking and it may not even been the worse. 
I don't know if I am willing to risk ''working'' with B.com again, I will have to think about it. 

Thankfully, there are other similar providers that are much more civilized and reliable.