i would like to know on payment details

How do i find out whether the guest has already made the payment to booking.com and by when it will be credited to my account

BrookAve 3 years ago


Hi Mohammad 


These are two different things :

  1. Payment Status
    1. Open reservation
    2. Go to Payment Status

Payment status on reservation


If you are using Payments By Bookng it will be as per above.


If you have not signed up for either it or BdC Online Payments (VCC), then you default to direct collection of payment on arrival or if you enable Property > Policies > PREPAY, Guest must pay you using your payment method(s).


You have not shared enough to understand which of thee applies, and your listing link is missing fro myour partner profile, please add it asap.



Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

For when its urgent never post here go straight to phone method ,as per below.



 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us