I would like to know some more information about a payment that i have not received for a completed guest stay

A guest stayed in my apartment in Jan 1st; for one night: Booking number ***

The guests name is *** ***. I have not received payment from booking for this stay and no one has contacted me about it. I would like to receive payment as soon as possible as this booking was over 6 weeks ago. Please contact me with a solution for this. Thank you

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M Adamopoulou 2 years ago


Since this is only a Partner Community you have to resend your message request through your inbox tab directly to booking.com.

Wish you well ?

BrookAve 2 years ago



Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners