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i would like to report an over charge for the commision
hi i would like to make a report for the commission and our property is only cash basis but then we still get chrgeges for the commission for no show up guest. please help us
thank you!
If you failed to mark the booking as no show within the usual time limit, then message finance team the details.
Extranet > finance > overview, see contact details
Kind Regards
Hello Ramiro Ramirez! Thank you for your post in the Community! In case of no shows you need to mark it via Extranet and also mention whether cancellation fees will be charged or not.
In case you still believe that there is an incorrect charge in your commission invoices please follow the steps below:
https://partner.booking.com/en-gb/help/commission-invoices-tax/can-i-query-commission-im-charged
Best of luck!