If I will be charge for a cancelled reservation

*** reservation number ***, cancelled the reservation out of cancellation free of charge period. Couldn't charge her since her credit card is marking insuficients founds or is blocked.

Just want to make sure that I don't get charged the commision and also know what is your procedure to fllow when this happens, since this type of cancellations on last minute affect our business and they managed to do it without any penalization

Thanks in advance

BrookAve 2 years ago




you just need to report it to partner support. and they can mark it  as not prepaid /cancelled and therefore no commission due.




Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox