Incorrect invoice charge

Dear all, 

i have been charged for a commission on April 2020 even though I didn't receive any reservations, i have confirmed two reservations to be cancelled without cancellation fees due to COVID 19, still was charged with a commission, in addition to that i have emailed Booking.com several emails and they never replied 

help me

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Sharonpowney 3 years ago

You have posted this on the partner forum so we are not able help resolve an invoice problem.  Contact the booking.com help team using Inbox icon on Extranet.

Residence Aram… 3 years ago

Dear Al Hakim Guest House 

indeed there is a mistake , i suggest you to contact the Booking.com support 

but just remind that commission  invoice you have received in april

belong to guests slept in  march in your property . 

please check detailed reservations list trough the extranet . 

take care 


Villamorametro 1 year ago

I have sent several messages to booking RE overcharges, We had our access blocked due to long term rental Booking claimed we have guests which dident show up on our notification nor calandar, We don't have any idea who these guests are nor could we see if they have booked. Several messages send to booking to resolve All we get back is a demand for the amount and statement saying we should have acknowledged that the guest dident appear to be How could we do this if there was no guest reservation Its got to a stage of a pain in the but trying to resolver this, It's only short of a form of extorsion