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Incorrect payment



I have sent this message for the last 16 days via the ‘Help’ in the PULSE-App and NEVER received a response:


the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!




BrookAve 2 years ago


contact them via options below only


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

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Casita Mazo 2 years ago

Funny - when they never react.


But: I found a telephone number.

I waited 25min. and talked to a customer service agent.

She apologized and well - said that this no-reacting is normal because if the huge amount of things like that happening. Would have to wait a few month now.

After 16 days. As a client and partner. should invest in call centers and partner help.