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2
Casita Mazo

Incorrect payment

Hello,

 

I have sent this message for the last 16 days via the ‘Help’ in the PULSE-App and NEVER received a response:

Hello,

the last payment from the 3rd of june has an error I think: It should be 100,00€ MORE. If you count the 3 bookings 2x 104,00 + 52,00€. Could you please check that? Thank you in advance!

Regards,

Markus

 

b
11
BrookAve 1 year ago

 

contact them via options below only

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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2
Casita Mazo 1 year ago

Funny - when they never react.

 

But: I found a telephone number.

I waited 25min. and talked to a customer service agent.

She apologized and well - said that this no-reacting is normal because if the huge amount of things like that happening. Would have to wait a few month now.

After 16 days. As a client and partner.

Booking.com should invest in call centers and partner help.

 

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