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Invalid Credit Card
Hello I would like to know why was Mr *** *** reservation cancelled.... I learnt it was cancelled from your side because you found that his credit card was invalid? I myself when travelling was using cards that wouldn't have too much cash or were not quite actual, so I would prevent anybody misusing it.....I cannot contact this client. I feel sorry as it is an interesting reservation....Can you give me more data on this thank you very much....
I've been told that I'm the only one who can charge the customer that is arriving. But when somebody doesn't arrive and it's a no show and I do not have him in person and I cannot catch him I expect that booking.com charges his credit card and then gives me the payment for the stay.....If I do not get any reimbursement, than it is really wrong because that's what you are there for... right? you have the credit card details which I don't see and I totally rely on you that when a guest ruins my weekend as he was blocking it a long time, and I as a house with max 4 rooms might not get any bookings for another 3 days.... because my hotel seemed long like fully booked.....
You have posted this on the partner forum so we cannot help with this. Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us