why do you charge us for a customer how does not come to our Hotel?

Booking Number ***

Guest Name ***

BrookAve 3 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi  Raban


This is a common issue when you do not mark as No-Show and if not prepaid, do not message support, for this.


There is a dispute feature on the Reservation list section of the Finance Menu, you can tick and submit dispute .




Please phone BdC Support directly for this type of enquiry. Guide below or :


1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile