Invoice dispute

Dear booking.com,

It seems Mopani Cottages is being charged commission for booking no. *** *** ***
3 adultsMay 14, 2021May 17, 20212 x Double Room with Private Bathroom, 1 x Double or Twin Room with Extra Bed.

These so-called guests stole various items from the property, including three TV sets. I reported this to booking.com at the time. Accordingly, I do not intend to pay any commission on the booking.

Thanks for your attention,

Mark Caldwell

BrookAve 2 years ago





You need to contact Partner support, see options summarised below.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox