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Invoice - double commission and taxes

Good day,


Anyone that has experienced the following?


With the last payout I received from they deducted commission, VAT and payment charge to the value of ZAR 471,85. The payout I received in my bank account was thus less the ZAR 471,85

The finance dept issued me with an invoice to pay ZAR 471,84.

The is overdue now and I have received a warning/notice that I will be suspended 25Jan24 for not paying this overdue invoice.


Why must I pay twice commission, VAT, and the payment charge?

Is this a fair?


All communications with seems to be a dead end and the issue is not getting resolved.

Please advise.