Invoice inquiry Helianthos apartment 4

Hi there,

I have a question regarding an invoice that I have completed and sent for a booking I had for one of my houses. The customer payed directly by card and I sent both booking.com and them an invoice for this transaction. I also paid booking's commission. However, I did not understand the instructions for the invoice very clearly and I didn't add the invoice number and the number of the house. I only added the name. What can I do in this situation? I have paid the commission but because of my incorrent invoice this is not recognised by booking.com. Could you please help me resolve the issue?

Looking forward to hearing from you,

Popi Papakosmidou

BrookAve 2 years ago


Only your own bank can cancel and refund it, so do that

and then do it properly to include the partner ID and the invoice number in the reference sent field.


Kind Regards