c
1
Camel Hotel (Boutique Hotel)
seeking advice

Invoice payments

Hi everyone,

Our invoices are usually quoted to us in $. We are based on Egypt and the last invoice we received has quoted the amount in $ and our local currency which is Egyptian pounds. 

I have just tried to pay the invoice online but when I am asked to select the payment option I get no options and only the following note : At this moment there are no payment methods available for this combination of amount, currency and account

Has anyone experienced this before? If yes how do I solve this problem??? 

 

Thanks 

b
11
BrookAve 2 years ago

 

hmm, ok thats a first on here.

 

contact partner support, see 3 methods below.

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

c
1
Camel Hotel (B… 2 years ago

Thank you very much for the info we will get on and do that. We found it a bit of a challenge to contact anyone directly but have got a other number to try now so fingers crossed we can speak to someone and shed some light on the problem we are facing. 

Thanks 

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