Invoice, Payments


So, I have 2 situations:

1. I have received a first invoice for June with the commission from Booking but as far as I can calculate, I should only transfer 54 eur and not 58.92 eur. I don't understand these amounts:

- 4.5 eur:  the comission of a reservation where payment was done by Booking and for which they have sent me the payment (minus the comission) on 1st of July. The reservation number mentioned in the payout is ***.

- 0.42 eur transaction cost: I am doing the payment in eur, why there is a transaction cost that I have to pay to you?

2. The reservation number from July: ***, guest name *** *** didn't appear to be paid online. But this client said that she had paid online so we didn't receive anything from here. Can you check if she paid online indeed? Otherwise, how can we be sure when a client who should pay cash (according to booking situation) says that she paid online? How can we double check? 


Thank you,

Ana Zanfir

BrookAve 2 years ago




contact Partner Services see below.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox