The invoice sent to my property

Dear Team, 

Please kindly note that payment cannot be made because the invoice sent, there was never a checkin, i reported the activity of the guest as frudulent  while the booking was made, Guest never showed up,

As  a matter of fact we have not receive any booking from Booking.com guest since we sign up,  we always  get your  booking but the Guest never showed up.

i will appreciate if you can investigate more on this booking before taking further decision, thank you. 



BrookAve 2 years ago


Hi Desmond


Friendly reminder : there is no team that will see this. Please dont post account action requests here as nothing will happen.


Instead report it to partner support.




If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox