Issuing a refund to a guest

A guest has a reservation from 30/12/20 - 02/01/21. They have stayed one night but they are leaving as their home area has been put into Tier 4 COVID , where you cannot travel outside. I would like to refund them some of the money they have paid as a goodwill gesture. How do I do this?

BrookAve 2 years ago


Hi Brenda


Simply use the reservation reference in a message to instruct  BdC Support to alter the booking and refund the difference


Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.




Kind Regards,

Be Safe, Be Well


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