g
1
Keeping deposit
Hi there,
I have guests atm that are making loads of damages in my property, according to the house keeper. She sent me photos, awfull. They are even using canvas pictures as trays for food...
I have a £100 deposit set up, but I have no clue how to reclaim it. Usually it goes back to the guests without doing anything.
Many thanks for advice.
Greg Hostettler
Hi
call the police and report it to BdC partner Support.
Thanks, but I am living abroad, therefore police is not an option. I could not use or simply go to my property due to covid for about 18 months and going. I will try to keep things calm. I dont want them to do more damage. Now, I still do not know how to keep the deposit...
You can keep it as you have photo evidence.
you ope ntheir reservation details page click report guest, fill it out, tick the box to block future bookings from them, and attach the photos.
and state you are not returning the deposit
Many thanks. This is perfectly sound and clear.
First time this happens in more then 7 years. Meaning the vast majority of my guests are honest and smart people.
Best regards,
Gregoire