Last minute cancellation of a booking

We had a guest cancel their booking shortly after they arrived at our guest house as there was no water due to an extended water outage by the council (Ugu Water).
This was beyond our control and I also could not expect 8 guests to stay there without water for 3 days so I refunded them in full and then mailed booking.com to inform them of this.
But I have still been billed for the commission and I do not know how to reach anyone at booking.com

BrookAve 3 years ago


Hi Basil,



Contact them as per below


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


For when its urgent never post here go straight to phone method ,as per below.


 Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox



Kind Regards

Basil Cambanis 3 years ago

Thank you this did help and I sent them a message explaining what happened