Good Morning

I have just been checking our reservation statement and I have found 2 charges for commission where the bookings were cancelled due to Covid-19 and we cancelled these bookings for the guests at no charge. These booking numbers are

*** ***l $19.80

*** *** $19.80

Could you please arrange to have these commission payments taken off the invoice  as we did not take any payment

Profile picture for the user s
Sharonpowney 4 years ago

You have posted this on the Partner Forum so we are not able to help with an invoice problems.  You can email the booking.com Help team using the Inbox icon on Extranet.

BrookAve 4 years ago


Hi Anne


Reminder you are only addressing fellow partners here.


Since you have already accepted cancelation refund request, simply use the Extranet Inbox > Booking Messages ,see contact options, and message the references and confirm your request.



Kind Regards, Be safe ,Be Well