f
1
Framesby Guesthouse

Marked guest as no show but they did stay with us

Hi

PLEASE PLEASE I need assistance,

 

I was looking at my bookings under June instead of July so I marked 2 guests as no shows but they did actually stay here,

I see I cant make changes on the reservation but I could mark it as fully paid.

 

How do I go about sorting it out and allow booking.com to take the commission fee

 

Thanks

b
11
BrookAve 2 years ago

 

 

 

 

 

contact partner support directly

 

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

Related posts