missing payment

Hello booking,

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I have a problem with a payment that seems is not passing through, and would appreciate your help. 

On the 3rd of June, We had a guest by the name of ***. His bill added up to 1665 USD (5950 NIS). Its seems that for some reason his payment didn't come through - even though on your website under the reservations tab, i see his payment status as "Ok - payed online " . (as you can see in the photo)

**** was our guset after *** on the same month, and her payment came through. so i would have to assume something went wrong with the payment transfer/ transaction.

I would love for you to help me resolve this problem . 

Thank you

Ilan Oulu

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Mike 3 years ago

Have you tried contacting the customer also? 

I think you should not be showing the name of the guest at this time - everybody who accesses this page can see his name! (I don't think that was your intention?)

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Isle of Wight … 3 years ago

This is the Partner Forum, where owners like you discuss things among ourselves. You need to contact Booking.com support. There is no support here from Booking.com!