I have a problem with a payment that seems is not passing through, and would appreciate your help.
On the 3rd of June, We had a guest by the name of ***. His bill added up to 1665 USD (5950 NIS). Its seems that for some reason his payment didn't come through - even though on your website under the reservations tab, i see his payment status as "Ok - payed online " . (as you can see in the photo)
**** was our guset after *** on the same month, and her payment came through. so i would have to assume something went wrong with the payment transfer/ transaction.
I would love for you to help me resolve this problem .
Have you tried contacting the customer also?
I think you should not be showing the name of the guest at this time - everybody who accesses this page can see his name! (I don't think that was your intention?)
This is the Partner Forum, where owners like you discuss things among ourselves. You need to contact Booking.com support. There is no support here from Booking.com!