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my lust minut booking for today was usin my appartament and then cancell without my permision
How come the guest was able to cancel just because she didn't want to put the temperature up in the apartament or didn't wanted to wait to warm up a bit
without my permision i just have seen a cancelation and i give them all the facilities they book lust minut and of corse it was slightly cold in the room as nobody was using it before i have to pay for cleaning and all the fees are included in my usually reservation
How come is that posible i have no cancelation policii on my account for each cancelation .
i don't think is fear for me to have to pay that money for nothing
Welcome to the Partner Only Forum, addressing only us not BdC support team.
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Hi {person who did not set an appropriate profile name }
I understand and agree with e scenario above. I too would be pissed if BdC did that.
I take it no one actually rang you, not the guest nor BdC Partner Support to confirm the cancelation?
or how did you find out?
If you are receiving an invoice, for commission, and the guest did not prepay, then yes you can use the Dispute feature on the statement list under Finance.
or simply message or phone BdC Support. see visual guide below.
Please also fix your profile and add the listing URL link so we can view it, thanks
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
Reminder your profile here is missing your listing link, please add it.
How & Why Add your Listing to your Partner Community Profile