my payment!

for some reason this year it is a desaster. somebody at the finance department is not  able to add figures correctly and i am worried how it will be in the futur. the missing amount for may is

still 126...... €. does not look good. i do have already reservations over a 1000€ and sincerely

jope that all follow month the payout will be correct. if the lithuanian department  is responsible, it should be looked into. al the other years befor the payment as been delivered on time like a clock work. hopefully  this incident will be the only one. hope to hear from you soon. cheers Ruth van Calcar, imperioZorra


BrookAve 2 years ago


This sounds a lot like yet another partner does not know who to use  the Extranet nor how to read the Finance > Docs & Invoices /Reservation features..


Also none of it is done by a human... 

You next step is to log a case by message , then follow up be phone.  If you have done that already , just reply to the message until some one comes back to you.





Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox