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My payouts

I noticed that I can only enter my IBAN number, whilst my bank account is in the UK, the system is marking it Italy, and I do not have the option to edit it.

Could you advise if I could get paid out through a different method instead of bank transfer, eg. could I get paid through paypal or could the money go into my Booking.com wallet to use next time I travel.

I also realised that my first payment of 20 USD from last year was never paid out to me...can you please advise.

Much appreciated.

Gabriella


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Sarah Skipper 1 year ago

I’m trying to enter my Iban - also bank account in uk - I too would be interested in knowing how to complete this correctly on the extranet 

thanks 

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Ing-Marie Littmann 1 year ago

Interesting to read that more than I have problems receiving payment from booking.com. I have entered the correct IBAN-number, but booking.com says I have to update my bank information. :-( 

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GABRIELLA AGIU… 1 year ago

This doesn't look too promising ....@Didem Community Manager, do you have any specific advise, as otherwise I would rather cancel my listing on Booking.com

This is quite a shame as I have a great experience as a customer when booking....but till now my experience as client has been less than satisfactory.......way more complex compared to Air B&B

 

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Sam Adams 10 months ago

I can't even cancel my listing. This service is terrible.

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anna allalouf 10 months ago

so true. airbnb so transparent and  user friendly to both guest and host. I am tempted also to cancel all my June / July bookings as we received the following message this morning ( anyone else in disbelief that at the busiest time for us as hosts we are told we won't be getting paid? a money grab if ever there was one. this company is underhand)

We’re writing to inform you that we're performing maintenance to our finance system on 1 - 11 July 2023, as part of our ongoing efforts to enhance the products and services we provide you. During this period some of our financial services will be impacted.Payout for reservation check-outs from 28 June onwards will be processed by 24 July 2023 in one consolidated payment. Regular payout schedule is expected to resume by 27 July 2023.

  • If your property is closed due to previously unpaid invoices, please provide proof of payment to reopen, as we’re not able to automatically verify the receipt of payment during the maintenance period.
  • Processing of commission payments, invoices, refunds, and credit notes from Booking.com might be delayed during the months of July and August.

Please note that the above mentioned dates are an indication. We will inform you in case of any changes, and apologise in advance for any inconvenience this may cause.

If you need our help, you can send us a message via your extranet inbox or call us 24/7 on the dedicated phone number you’ll find there.

Kind regards,
Your Booking.com team 

 

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Monica Mcsherry 11 months ago

I am experiencing the same issue. I am based in London, we have our holiday home in Italy, I have been continuously asked to change my bank details, due to the IBAN not being recognised??? 

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Monica Mcsherry 11 months ago

I have spoken with Booking.com, I have told them If I don't receive the payouts, I will be contacting the guests who have reservations and letting them know Booking.com do not pay their hosts, and I will cancel all the reservations. 

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GABRIELLA AGIU… 11 months ago

I am thinking of pulling my property off the site if I do not get this payment...this is now 2 separate guests and no payment yet

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Monica Mcsherry 11 months ago

Hi, I have said to booking.com if I don’t receive the missing payout on the next payout date, I will remove my property. 

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Monica Mcsherry 11 months ago

I spoke with booking yesterday and have told them I will be contacting the future guests and asking them to cancel, as I can no longer afford to sustain the holiday rental and all the costs associated to it. Booking called me back and asked me to send my bank statement showing I have not received any payments since the 23rd March . I’m now awaiting their response, still haven’t received any payouts and I’m currently hosting guests. 🤬

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Sondos amar 10 months ago

Now I have not received any payment for the reservations. I have to pay the commission. How is that?