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Need help with payment for a guest stay.

Hi my name is Justin and I work at the motel 6 in davenport Iowa and have a guest that booked a stay through your company and the card that is on file for the room through your company is declining pg the payment 


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Mariia Erbes 1 year ago

Hi Justin!

To investigate this case we need some more info, such as reservation number. Please reach out your local Partner service and provide them reservation number to check the details.

You can find phone number for local support here: Inbox - Booking.com Messages - See contact options - Account - Other - See more contact options. And there will be an icon with phone under which you will find the contact number.

Hope this wil help! Best wishes