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LQ GM

Need help with the reservation *** name Miguel Espino

*** will be adding another night, but I dont see any new reservation. His old reservation for 6/23-6/24 is locked and I cannot just add another night. Which means I have to check him out. So I made a new reservation for him but his card is declining. Please help.***

Profile picture for user m.adamopoulou.hotmail.com m
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M Adamopoulou 2 years ago

Hello,

This is only a Partner Community...I think you should contact BDC directly...

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LQ GM 2 years ago

Ok, thank you

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BrookAve 2 years ago

The right way:

  • Option 1  phone partner support and tell them guest requested to extend by one night and you have availability (same or other room)
  • Option 2: handle it directly and separately, i.e. it has nothing to do with BdC. similar to if it was a direct booking.

VCC cannot be charged before check in day 2.

Kind Regards

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