New to Booking.. and this I didn't like
Hello you all... I'm spanish so first of all, forgive my english!
Straight to the point:
I own a house not a hotel, so the different cancellation policies available are not suitable for me. My house can host up to 20 people, so if a customer cancels 24h, I loose the rental. Finding a large group does not happen overnight, and I might have rejected some rentals bc the house was supposedly, occupied. And I cannot rent just rooms, it's forbidden as I'm not a hotel.
So, my advice: Divide cancellations in 2 or more terms. Like this:
before 90 days, free of charge
Before 60 days, 30% charge
Before 30 days.... well, let's say 50%
Beyond that...sorry, no refunds.
I know it's difficult, we have also to protect guest rights... but my house is for large groups! think before renting if your friend or friends are going to let you down.
BTW, when I make reservations using other sites or local agencies, I always refund the money if I get to rent the house again... not easy to do with Booking.