No payments from booking for may 2021.. need answer from finanse dept.

Booking - not make a payment from may 2021.

ID of appartments 3***

Finanse dept - is "cool" and no answer.  No answers with conversation in my extranet account!!

Managers - also can't answer "why and when wil be bay for 05/2021"

Can here any from booking finanse department help me?