No reservation - No money

I got some problem, I accomodated a person for one night, she had reservation in her mobile phone and also a payment from booking and bank. This reservation didnt showed mi neither in my mobile nor my computer. I had no info about her arrival. And at least I got no money from this. Hows that possible? Did I any mistake? Or could Booking.com crashed? Or is she just ***?


Thanks for any info :)


BrookAve 2 years ago



No action will be taken, contact Partner Support directly.



Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards