No Response

Hai Team! 

We made booking for ITB and due to cancellation of the event on consideration of the Covid-19 pandemic, we had to cancel the same. Furthermore the cancellation was done prior to the arrival date, we have made several phone calls and sent email asking for a refund on the same, but so far from booking.com or the hotel in Berlin haven't replied. Please advise on the same and find the booking ID below.

Booking.Com confirmation no: ***

Your assistance on the above is highly appreciated.

Warm regards,

Araliya Green City Team

BrookAve 3 years ago




As a guest with a booking you are in the wrong place and should not have registered on the Partner Community.


Instead go to the main website and logon t omanage your booking, also there on top of page is ? ,which is the link to Customer Service.


Kind Regards