no show

guests did not turn up for two rooms, the booking.com prepayment card will keeps declining. Why should we be out of pocket for no show when they have prepaid!!! we had no way of authorizing payment. After a hard year we are now out of pocket! very unfair 

BrookAve 2 years ago




Yes this is a common issue and typically no recourse, but you can report it and mark it as not working, partner support can advise to contact guest to get them to fix it.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox