No show amount

Hi 

May you kindly let me know how do I get the no show amount in my account

We have to keep rooms reserved cancel other guests booking and your guests don't turn up hence I would want the no show amount because it's a huge loss to me considering my bookings being already cancelled

You have a 1 day total amount policy but never have I received any amount

Kindly see to it that I receive the entire amount or else I will have to seek legal help