Non refoundable canceled reservations- receipts

Hello everyone!

If a guest makes a reservation for September and he cancels on August. When I should issue the receipt for the cancelation fees?

The day that he cancels the reservation-on August?

or the on the day of his supposed departure-on September?

Thank in advance for your help!



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Jarred - Commu… 1 year ago

Hi there,

Thank you for reaching out.

Once you have processed the payment you should then be able to generate a receipt that you can email to the guest. It is then up to your policies and procedures to determine when you process this payment.

Thank you.