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Non refoundable canceled reservations- receipts
Hello everyone!
If a guest makes a reservation for September and he cancels on August. When I should issue the receipt for the cancelation fees?
The day that he cancels the reservation-on August?
or the on the day of his supposed departure-on September?
Thank in advance for your help!
Hi there,
Thank you for reaching out.
Once you have processed the payment you should then be able to generate a receipt that you can email to the guest. It is then up to your policies and procedures to determine when you process this payment.
Thank you.