Occupancy Tax & Cleaning Fee
I went to the page under property- VA/Tax/Charges. I have added a resort fee (Occup Tax) and a Cleaning Fee, but both are under the column NOW- "is not included". I don't remember how I added the fees, this was sometime last week. Q1- where do I edit or add fees ? Q2- why is it showing "is not included" ?
I have been struggling with figuring out this website Booking.com, so I hope someone can help me out.
Property > Policies > Additional Fees
Message or Call BdC PartnerSupport
I figured it out. I'm a little impatient, so I just kept trying different places.
Would you happen to know if Porter has a contact phone number or a chat option ?. It takes almost 24 hrs to get a response via email.
I'm on the 21 day trial of using Porter, and so far not impressed. Some stuff is easy, some stuff is extremely frustrating.
Yes the official built-in messaging system of Extranet is typically 2-3 days for a response.
So when its urgent , phone call is better.
Whats Porter ?
I'm sorry. I got booking.com mixed up with my channel manager, YourPorter. I think yesterday, I did find a phone number for booking .com- and got help. He walked me thru the steps- that you indicated in first response. I sent so many emails yesterday to both booking .com and YourPorter support, that i got them mixed up.
Thanks for replying.